Service Desk Analyst
Wipro Chennai, Tamil Nadu, India
Wipro Chennai, Tamil Nadu, India
1 month ago
See who Wipro has hired for this role
- Report this job
Role PurposeThe purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectivesDo
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats fromthe client
- Become familiar with each client and their respectiveapplications/ processes
- Learn fundamental operations of commonly-used software, hardwareand other equipment
- Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
- Regular MIS & resolution log management on queriesraised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
- Functional Competencies/ Skill
- Process Excellence - Ability to follow the Service Deskstandards and norms to produce consistent results, provide effectivecontrol and reduction of risk – Competent to Expert
- Domain Knowledge – Knowledge of process/ domain managed– Competent to Expert
- Behavioral Competencies
- Effective Communication
- Detail Oriented
- Change Agility
- Client centricity
- Execution Excellence
- Passion for Results
- Service Desk DeliveryAdherence to TAT, SLA as per SoWMinimal Escalation Customer Experience
- PersonalAttendanceDocumentation etc. TIS Service Desk
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Wipro by 2x
See who you know
Get notified about new Service Desk Analyst jobs in Chennai, Tamil Nadu, India.
Sign in to create job alert
Similar jobs
-
Service Desk Analyst
Service Desk Analyst
Tata Consultancy Services
Chennai, Tamil Nadu, India
-
Service Desk Analyst
Service Desk Analyst
Tata Consultancy Services
Chennai, Tamil Nadu, India
-
Service Desk Analyst
Service Desk Analyst
Tata Consultancy Services
Chennai, Tamil Nadu, India
-
Technical Support Engineer
Technical Support Engineer
Foodhub
Chennai, Tamil Nadu, India
-
Service Desk Analyst
Service Desk Analyst
Wipro
Chennai, Tamil Nadu, India
-
Technical Support Engineer
Technical Support Engineer
Lightcast
Chennai, Tamil Nadu, India
See AlsoMy-wipro.com est-il légitime ou une arnaque ? Informations, avis et plaintesInforme de resultados: Wipro registra un crecimiento marginal en el cuarto trimestre y define sus áreas de interés Por Investing.comGoutham Sai Talluri on LinkedIn: #servicenow #itjobs #wiprocareers #nowhiring #wipro #hiring… | 12 commentsIs My-wipro.com Legit or a Scam? Info, Reviews and Complaints -
Technical Support
Technical Support
Xakal
Chennai, Tamil Nadu, India
-
Technical Support Engineer
Technical Support Engineer
Movate
Chennai, Tamil Nadu, India
-
Technical Support Engineer
Technical Support Engineer
TivonaGlobal Technologies
Chennai, Tamil Nadu, India
-
Application Support Analyst
Application Support Analyst
DHL
Chennai, Tamil Nadu, India
-
Technical Support Engineer
Technical Support Engineer
Movate
Ambattur, Tamil Nadu, India
-
Technical Support Specialist
Technical Support Specialist
Twixor
Chennai, Tamil Nadu, India
-
Technical Support Engineer
Technical Support Engineer
Movate
Chennai, Tamil Nadu, India
-
Technical Support Engineer – Calls
Technical Support Engineer – Calls
Mitsogo
Chennai, Tamil Nadu, India
-
Technical Support Specialist
Technical Support Specialist
Twixor
Chennai, Tamil Nadu, India ₹350,000.00 - ₹600,000.00
-
Technical Support Engineer
Technical Support Engineer
Movate
Chennai, Tamil Nadu, India
-
Service Desk Analyst
Service Desk Analyst
TransPerfect
Chennai, Tamil Nadu, India
-
Technical Support - Cybersecurity
Technical Support - Cybersecurity
A2Z Jobs Consultancy
Chennai, Tamil Nadu, India
-
Technical Support Specialist
Technical Support Specialist
Technotoise
Chennai, Tamil Nadu, India ₹100,000.00 - ₹4,550,000.00
-
Senior Technical Support Engineer
Senior Technical Support Engineer
Lightcast
Chennai, Tamil Nadu, India
-
Technical Support Engineer
Technical Support Engineer
Movate
Chennai, Tamil Nadu, India
-
Technical Support Engineer
Technical Support Engineer
Movate
Chennai, Tamil Nadu, India
-
Engineer: Technical Support
Engineer: Technical Support
SiteLock
Chennai, Tamil Nadu, India
-
L1 -Technical Support Engineer
L1 -Technical Support Engineer
Talentgigs
Chennai, Tamil Nadu, India
-
Application Support Analyst (Payments - Swift)
Application Support Analyst (Payments - Swift)
Unison Consulting
Chennai, Tamil Nadu, India
-
Technical Support Engineer
Technical Support Engineer
Broadcom
Greater Chennai Area
People also viewed
-
Technical Support Engineer
Technical Support Engineer
HappyFox
Chennai, Tamil Nadu, India
-
Technical Support Engineer
Technical Support Engineer
Movate
Chennai, Tamil Nadu, India
-
Support Analyst
Support Analyst
Citi
Chennai, Tamil Nadu, India
-
Technical Support Engineer
Technical Support Engineer
Sisco Jobs
Chennai, Tamil Nadu, India
-
Technical Support
Technical Support
Entropik
Chennai, Tamil Nadu, India
-
Service Desk Analyst
Service Desk Analyst
DHL
Chennai, Tamil Nadu, India
-
Technical Support Engineer – Cyber Security
Technical Support Engineer – Cyber Security
Mitsogo
Chennai, Tamil Nadu, India
-
Technical support
Technical support
Alp Consulting Ltd.
Chennai, Tamil Nadu, India
-
Sr Support Analyst
Sr Support Analyst
Citi
Chennai, Tamil Nadu, India
-
Field Technical support Engineer
Field Technical support Engineer
Vsmart Technologies Pvt Ltd
Chennai, Tamil Nadu, India
Similar Searches
- Service Architect jobs 3,602 open jobs
- Analyst jobs 69,355 open jobs
- Server Support Engineer jobs 2,137 open jobs
- Long Term Substitute Teacher jobs 95 open jobs
- Associate Network Engineer jobs 237 open jobs
- Information Security Advisor jobs 382 open jobs
- Service Delivery Engineer jobs 3,240 open jobs
- Service Delivery Analyst jobs 3,622 open jobs
- Senior Technical Analyst jobs 8,798 open jobs
- Associate Quality Engineer jobs 34 open jobs
- Associate Test Engineer jobs 4,227 open jobs
- System Support Engineer jobs 4,433 open jobs
- Desktop Engineer jobs 4,016 open jobs
- Trade Finance Officer jobs 2,899 open jobs
- Information Technology Teacher jobs 12 open jobs
- Senior Desktop Engineer jobs 2,254 open jobs
- Forensic Analyst jobs 44 open jobs
- Computer Analyst jobs 131,383 open jobs
- Information Technology Analyst jobs 136,243 open jobs
- Purchasing Administrator jobs 2,655 open jobs
- Service Developer jobs 128,528 open jobs
- Junior Network Engineer jobs 2,235 open jobs
- Service Project Manager jobs 1,667 open jobs
- Legal Compliance Manager jobs 659 open jobs
- Infrastructure System Engineer jobs 680 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More